Last updated: 10 October 2026
These Terms of Use govern your use of:
The Website and the apps are provided by Meet George Limited ("Meet George", "we", "us", "our"), registered in England and Wales under company number 15747538, registered office 18 Albert Road, Bournemouth, Dorset, BH1 1BZ. You accept these terms when you connect your Microsoft Teams or Slack account to Policy Compass, by selecting Connect in Policy Compass under Settings > Integrations, or by using the Website or the apps. If you do not agree to them, please do not use the Website or the apps.
The Website and the apps are intended for business and professional users aged 18 or over. They are not directed at consumers or children. You accept these terms for yourself. If you use the Website on behalf of an organisation that does not have a Customer Agreement with us (see section 3), you also confirm that you are authorised to accept these terms for that organisation's use of the Website.
The Website provides information about Policy Compass. Access to and use of the Policy Compass platform (the "Service") is governed by a separate agreement between us and the organisation that uses it, including any trial terms (the "Customer Agreement"). Nothing on the Website is an offer capable of acceptance or a binding contract for the Service, and any prices on the Website are indicative.
The apps are a way to use the Service from Microsoft Teams and Slack. Your organisation's use of the Service, including through the apps, is governed only by its Customer Agreement, which is the only agreement between us and your organisation about the Service. Section 4 sets out the terms that apply to you personally as a user of the apps. These terms do not bind an organisation that has a Customer Agreement with us, add to its obligations or change its Customer Agreement, and if they conflict with the Customer Agreement, the Customer Agreement prevails.
This section covers both apps. Where a part applies to only one of them, it says so.
The apps let you ask Policy Compass regulatory questions from Microsoft Teams or Slack and get answers that cite their sources, focused on what applies to your organisation. They cover UK regulation and are available in English. An answer can take a few minutes, so the app first posts a short holding message.
Your licence. While your organisation has an active Policy Compass account and you have access under it, we give you a limited, non-exclusive, non-transferable, revocable licence to use the apps for your organisation's internal business purposes, in line with these terms. The licence ends when your organisation's account ends or your access is removed, and we may revoke it under section 4.5. It does not affect your organisation's rights under its Customer Agreement.
Teams app. In a one-to-one chat, the Teams app answers from the Policy Compass account your Teams account is connected to. In a channel or group chat, it always answers from the Policy Compass account of the organisation that owns the chat or channel - the organisation whose Microsoft 365 tenant hosts it - and its answers use that organisation's business profile. It answers only people who have connected a Policy Compass account in that organisation. Guests that the organisation has invited into its Microsoft 365 tenant are treated as its users, so the app answers them only if that organisation has given them their own Policy Compass account.
In Teams, people from other organisations, such as external members of a shared channel or external participants in a group chat, are not answered there, and their own organisation's Policy Compass account is never used in that chat or channel. The Teams app replies to them with a short note instead. They can use Policy Compass in a one-to-one chat in their own organisation's Teams, if their organisation has it.
Slack app. The Slack app answers from the Policy Compass account your Slack account is connected to, using your organisation's business profile. It answers only people who have connected a Policy Compass account.
Answers in the apps are generated by AI from regulatory documents and your organisation's Policy Compass business profile, and they cite their sources. Answers:
Check the cited sources, and take advice from a suitably qualified professional where appropriate, before you rely or act on an answer. You are responsible for how you use answers. To report an inaccurate or inappropriate answer, email hello@policycompass.co.uk.
When you use the apps, you must not:
In a channel or group chat, everyone in the conversation can see your question and the answer, so think about who is in the conversation before you ask. We may suspend or end access to the apps for anyone who breaks these rules.
Your questions, any files you attach and the answers form part of your organisation's data in the Service and are handled under the Customer Agreement. Our Privacy Policy explains what personal data the apps handle, how long we keep it and how to ask us to delete it: see its sections on the Teams app and the Slack app.
We aim to keep the apps available, but we provide them "as is" and "as available". They depend on Microsoft Teams, Slack and other third-party services, so they may sometimes be slow or unavailable. We may change, suspend or withdraw either app, or any part of it, at any time. Any service levels for the Service are set out only in the Customer Agreement. This section does not affect our commitments to your organisation under its Customer Agreement.
You can disconnect your Teams account at any time by typing disconnect in a one-to-one chat with the Teams app, or in Policy Compass under Settings > Integrations, and you can remove the Teams app from Teams. You can disconnect your Slack account at any time in Policy Compass under Settings > Integrations. Removing an app from Teams or Slack does not delete your Policy Compass data; our Privacy Policy explains how to ask us to delete it.
These terms are between you and Meet George Limited. Microsoft is not a party to them and is not responsible for the Teams app, its answers or its support. Microsoft Teams is provided by Microsoft under its own terms, which continue to apply to your use of Teams. Policy Compass and Meet George Limited are not affiliated with, or endorsed by, Microsoft. Microsoft and Microsoft Teams are trademarks of the Microsoft group of companies.
These terms are between you and Meet George Limited. Slack is not a party to them and is not responsible for the Slack app, its answers or its support. Slack is provided under its own terms, which continue to apply to your use of Slack. Policy Compass and Meet George Limited are not affiliated with, or endorsed by, Slack.
For help with the apps, visit our support page or email hello@policycompass.co.uk. For data and privacy questions, email privacy@policycompass.co.uk.
You agree to use the Website lawfully and not to misuse it. In particular, you will not attempt to gain unauthorised access to it, disrupt or interfere with it, scrape or harvest it at scale, reverse engineer it, or use it to break the law or infringe anyone else's rights.
The Website, the apps and their content - including text, design, illustrations and logos - are owned by or licensed to Meet George Limited and are protected by intellectual-property laws. This does not include your organisation's questions, any files attached to them or the answers they produce, which we do not claim to own. You may view and share Website content for your own informational use; you may not copy, reproduce or reuse it for commercial purposes without our permission. Rights in the Service and in answers produced by it are dealt with in the Customer Agreement.
Policy Compass is an AI-assisted research tool. Information on the Website, and outputs produced by the Service (including answers in the apps), are provided for general information and to accelerate research. They are not legal, regulatory, financial or other professional advice, can contain errors, and must be verified against authoritative sources and reviewed by a suitably qualified professional before you rely or act on them. Using the Service for decision-making in a regulated capacity requires appropriate human oversight, as set out in the Customer Agreement.
The Website, and answers in the apps, link to third-party websites (such as Ofgem, DESNZ and industry code bodies) for convenience. We do not control and are not responsible for their content or availability.
We aim to keep the Website available and accurate, but we provide it "as is" and "as available" without warranties of any kind, and we may change, suspend or withdraw any part of it at any time. Section 4.7 covers the apps.
We are not liable for any failure or delay in making the Website or the apps available that is caused by events beyond our reasonable control, including outages of Microsoft Teams, Slack, hosting or other third-party services, network failures, and acts of government or regulators.
This section applies to you as an individual user of the Website or the apps, and to any organisation that accepts these terms for its use of the Website under section 2.
To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of, or inability to use, the Website or the apps, or from reliance on their content or answers.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law, and nothing in them affects your rights under data protection law.
If your organisation has a Customer Agreement with us, this section does not apply to, and does not limit or extend, our liability to your organisation, which is governed only by its Customer Agreement.
We may update these terms from time to time. The "last updated" date above shows when they last changed; your continued use of the Website or the apps means you accept the current version.
These terms are the entire agreement between you and us about your use of the Website and the apps. Our Privacy Policy explains how we handle personal data; it is not part of these terms. As section 3 explains, these terms do not bind an organisation that has a Customer Agreement with us, add to its obligations or change its Customer Agreement, and if they conflict with the Customer Agreement, the Customer Agreement prevails. If any provision is found to be unenforceable, the rest will continue to apply. Our failure to enforce any provision is not a waiver of it. We may assign or transfer these terms to a successor (for example, on a sale of the business); you may not assign them without our consent. A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
These terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Meet George Limited, 18 Albert Road, Bournemouth, Dorset, BH1 1BZ. Support and general enquiries: policycompass.co.uk/support or hello@policycompass.co.uk. Data and privacy: privacy@policycompass.co.uk. See also our Privacy Policy.